/ Ticketing / FAQs
/ Ticketing / FAQs
FAQs
1. How many tickets can I order in each transaction?
URBTIX: Maximum 40 tickets per transaction, 4 tickets per screening.K11 Art House: Maximum 10 tickets per transaction.

2. What kinds of payment do you accept?
URBTIX: URBTIX and My URBTIX mobile app accept Credit Cards (VISA, MasterCard and American Express) and UnionPay Online Payment (applicable to China UnionPay (CUP) credit cards issued by banks on the mainland or in Hong Kong or Macau) for Internet and mobile app bookings.  You will be charged after you have confirmed the order. All tickets sold are non-refundable and non-exchangeable.
K11 Art House: MCL Cinema website and MCL Cinema – Ticketing mobile app accept Credit Cards (VISA, MasterCard and American Express), online PPS payment and online Octopus payment. You will be charged after you have confirmed the order. All tickets sold are non-refundable and non-exchangeable.

3. If I encounter problems when buying tickets online/payment, what should I do?
Please contact URBTIX or MCL Cinema for further assistance:

URBTIX Customer Service and Ticketing Enquiries

Email: urbtix@cityline.com.hk

Phone: (+852) 3761-6661 (Service hours: Mon – Sun and Public Holidays 10:00am – 8:00pm)


MCL Cinema Customer Service and Ticketing Enquiries

Email: contact_mcl@intercontinental.com.hk

Phone: (+852) 3703-4623

 

4. How to check online transaction records?
You may contact MCL Cinemas or respective credit card hotline for further assistance.

URBTIX Customer Service and Ticketing Enquiries

Email: urbtix@cityline.com.hk

Phone: (+852) 3761-6661 (Service hours: Mon – Sun and Public Holidays 10:00am – 8:00pm)


MCL Cinema Customer Service and Ticketing Enquiries

Email: contact_mcl@intercontinental.com.hk

Phone: (+852) 3703-4623


5. What are the refund procedures?
All the tickets sold are not refundable. Unless the film is newly classified as Category III, and refunds will be made to the ticket holders under 18 years of age who bought the tickets before the announcement. Completed refund forms with ticket(s) should be returned by post to the Hong Kong International Film Festival Society Limited (8/F, The Rays, 71 Hung To Road, Kwun Tong, Kowloon, Hong Kong) on or before 23 April 2021. Refund cheques will be sent to ticket holders by post. (All services fees will not be refunded).  Application form can be downloaded here. Please refer to “Refund & Programme Changes” Section in “Booking Guide” for details.

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