/ Ticketing / FAQs
/ Ticketing / FAQs
FAQs
1. How can I purchase tickets?
URBTIX:          

Internet Booking: www.urbtix.hk

You may visit the URBTIX webpage at www.urbtix.hk to purchase tickets. This service is available to all events from the first counter sale date until 1 hour before the performance. For a performance about to start in one hour, tickets may only be bought at the box office of the venue concerned*. A service fee of HK $8 is charged per ticket with no limit set per transaction and is non-refundable. The service fee is subjected to adjustment by Cityline (HK) Limited.          

Counter Booking: URBTIX Outlets
You may buy tickets over the counter at any of the around 40 URBTIX Outlets located throughout Hong Kong. For a performance about to start in one hour, tickets may only be bought at the box office of the venue concerned.          

Mobile App Booking: My URBTIX
Customers can download the appropriate version of the mobile ticketing app My URBTIX at Google Play or Apple App Store to buy tickets by mobile devices such as smartphones. This service is available to all events from the first counter sale date until 1 hour before the performance. For a performance about to start in one hour, tickets may only be bought at the box office of the venue concerned.* A service fee of HK $8 is charged per ticket with no limit set per transaction and is non-refundable. The service fee is subjected to adjustment by Cityline (HK) Limited.          

Credit Card Telephone Booking: 

(852) 2111 5999 (10:00 am – 8:00 pm daily)

This service is available to all events from the first counter sale date until 1 hour before the performance. For a performance about to start in one hour, tickets may only be bought at the box office of the venue concerned.* A service charge of HK $8 is involved in the transaction per ticket (non-refundable, subject to adjustment by Cityline (HK) Limited).      


*For screenings at The Metroplex, Festival Grand Cinema, MCL Telford Cinema and the sky, tickets are available at URBTIX until 5pm one day before respective screenings, after which remaining tickets will be available only at the box office of respective screening venues on the day of screening, subject to availability.


Noted: There is no URBTIX Outlet at the Hong Kong Science Museum, The Jockey Club Auditorium, Hong Kong Polytechnic University. The door ticket counter at respective screening venues opens 30 minutes before the screening. Limited tickets to non sold-out screenings will be available at the door, subject to availability (Cash only).


           
HK TICKETING (Screening at HKCEC):

Internet Booking:www.hkticketing.com

Telephone Booking

(+852) 31 288 288 (Daily 10am to 8pm)

You may visit the HK TICKETING webpage at www.hkticketing.com or phone HK TICKETING Hotline: 31 288 288  to purchase tickets.


Customer Service Fee: HK$15 per ticket. No limit set per transaction and is non-refundable.
Collect tickets at any HK TICKETING outlet after the transaction, or request delivery by courier to a specific address with additional courier charge. The customer service fee is subjected to adjustment by Hong Kong Ticketing Limited.

Counter Booking: HK TICKETING Box Office/Authorized Agent

You may buy tickets at the counter at any of the HK TICKETING Box Office/Authorized Agent located throughout Hong Kong.


Customer Service Fee: HK$8 per ticket. All HK TICKETING outlets accept cash and credit card (American Express, MasterCard and Visa). No limit set per transaction and is non-refundable. The customer service fee is subjected to adjustment by HK TICKETING Limited.

                   
2.Why are tickets open for sale on the first day without any prior internet booking this year?
Opinions collected from previous festival-goers reflect how they find the service fee charged per ticket too high and would like to have other ticketing channels without the service fee. This year, ticket sales are directly run by URBTIX and HK TICKETING.  Patron can enjoy the alternatives(outlets, website, mobile app or telephone booking) of buying tickets at URBTIX and HK TICKETING (only for the screenings at HKCEC) once the ticket sales open, and conveniently schedule their time for the screenings they like.
                   
3.How can I purchase Festival Pass?
A limited number of Festival Pass are available at HKIFFS website for purchase. Maximum of 1 Festival Pass can be purchased in each transaction.
Please email a recent passport-sized photo and reference number via email to hkiffpass@hkiff.org.hk after the transaction. Redeem the pass at the HKIFFS office on or after the specified date on the confirmation email.  
The Passes are sold to persons aged 18 or above. Passes are non-transferable and exclusively for one patron.
Click here for more details about the terms and privileges of the passes.
                   
4.I am currently residing outside Hong Kong but I plan to travel to Hong Kong to attend the Festival. How do I reserve my tickets before I arrive?
You may purchase tickets at www.urbtix.hk, via Urbtix's mobile app My URBTIX or www.hkticketing.com at starting from 28th February 2019.
                   
5.Can I buy tickets for children?
One person per ticket regardless of age. Children under age of 6 will not be admitted to any screenings.

                   
6.Any ticket discounts for this year? 
  1. Hong Kong Full-time Student Tickets (Limited availability, on a first-come, first-served basis):HKD$28
    *Student Tickets only applicable to Local Full-time Student Card Holder or Hong Kong Permanent Identity Card Holder with overseas Full-time Student card.
    *Hong Kong Full-time Student Tickets holders must provide acceptable proof of identity upon admission.

  2. Bulk Purchase Discounts: (Except for purchasing Festival Pass)

    QuantityCine Fan PrivilegeOrdinary Audience
    Buy 1-9 Regular Price 
    Tickets
    10% OffNot applicable
    Buy 10-19 Regular Price Tickets15% Off10% Off
    Buy 20-29 Regular Price Tickets20% Off & ONE book voucher for 1 complimentary copy of “The 43rd HKIFF Main Catalogue”15% Off & ONE book voucher for 1 complimentary 
    copy of “The 43rd HKIFF Main Catalogue”
    Buy 30-40 Regular Price Tickets20% Off & ONE book voucher for 1 complimentary copy of "Sammo HUNG, Filmmaker in Focus"15% Off & ONE book voucher for 1 complimentary 
    copy of  "Sammo HUNG, Filmmaker in Focus"


  3. Concessionary Tickets for the Elderly aged 60 or above, People with Disabilities & Minder and CSSA Recipient: 40% Off                          
                             No CSSA concessionary tickets at The Metroplex, Festival Grand Cinema, MCL Telford Cinema and the sky

    *Concessionary ticket holders must provide acceptable proof of identity upon admission.                          
                             
                         Discounts for Friendly Partner Members                    

  4. HK Philharmonic Orchestra Club Bravo Members: 10% Off for regular price tickets

  5. CCDC 'Dance Inspirations' card holders: 10% Off for regular price tickets

  6. Classic and Prestige members of Friends of Hong Kong Dance Company: 10% Off for regular price tickets

  7. Zuni's Friends: 10% Off for regular price tickets

  8. Friends of Hong Kong Chinese Orchestra: 10% Off for regular price tickets

  9. VIP Metropolitans Members: 10% Off for screenings at The Metroplex
    (Available at URBTIX Outlets and Cinema door sales, subject to availability.)

  10. MCL Club Members: 10% Off for screenings at Festival Grand Cinema and MCL Telford Cinema
    (Available at URBTIX Outlets and Cinema door sales, subject to availability.)

  11. skywalker / GH Moviegoer Members: 10% Off for screenings at the sky
    (Available at URBTIX Outlets and Cinema door sales, subject to availability.)

  12. CCDC Dance, Kids Cardholders: 10% Off for regular price tickets
    (Available at URBTIX Outlets only, subject to availability)

  13. Fringe Club Members: 10% Off for regular price tickets
    (Available at URBTIX Outlets only, subject to availability)

  14. Perfect Cup Card Members: 10% Off for regular price tickets
    (Available at URBTIX Outlets only, subject to availability)

  15. eslite Members: 10% Off for regular price tickets
    (Available at URBTIX Outlets only, subject to availability)


    All of the above discounts cannot be used in conjunction with any other discounts or offer. Please inform the box office of the discount you wish to enjoy at the time of booking.


7.Do I need to provide my proof of identity upon admission if I buy concessionary tickets?
Yes, please provide acceptable proof of identity upon admission.

8.Can I enjoy the student discount if I am a student of an overseas institution?
Yes. Student discount is applicable to Local Full-time Student card holder or Hong Kong Permanent Identity Card Holder with oversea Full-time Student card. Concessionary ticket holders will only be admitted with acceptable proof of identity. You may be required to pay an extra fee or your admission will be refused if you fail to present the acceptable proof of identity.                  



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