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Booking Guide

Starting from the 38th HKIFF, Postal Booking will be suspended. Customers may still purchase tickets through Online Advance Booking and URBTIX. Limited amount of tickets will be reserved for URBTIX Public Sales from 14 March.

Ticket Prices
3D Films HK$100
Opening Films HK$75
Ordinary, Weekend and Public Holiday Screenings at HK Cultural Centre / UA Langham / UA iSQUARE / The Grand Cinema HK$75
Ordinary, Weekend/ Public Holiday Screenings at HK Convention & Exhibition Centre (except Opening Film) / HK City Hall /
HK Science Museum / HK Space Museum / HK Arts Centre / UA Cityplaza / The Metroplex
HK$65
Weekday Matinee Screenings
(Mondays - Fridays [except public holidays] film code ends with “D”)
HK$45
Festive Metropolitans (Please read the relevant conditions) HK$800
Super Value Pass (Please read the relevant conditions) HK$3,000
VIP Pass (Please read the relevant conditions) HK$5,000
Discounts (Except for purchasing VIP, SVP Passes & Festive Metropolitans)

1) Buy 20 Regular Price Tickets or more (Excluding HKCEC screenings):

  • 10% Discount
  • A book voucher for one complimentary copy of HKIFFS Publications.

2) Concessionary Tickets for the Elderly aged over 60 or above, the Disabled, Full-time Students & CSSA Recipients: 40% Discount

  • Limited availability for student tickets on a first-come-first-served basis
  • No CSSA concessionary tickets at UA Cinemas, The Grand Cinema and The Metroplex
  • Concessionary ticket holders must provide acceptable proof of identity upon admission.

3) HKIFF Cine Fan Privilege: 10% discount for regular price tickets
(Not applicable to URBTIX Online & Telephone Credit Card Booking)

4) UA Loyalty Club Members: 10% discount for screenings at UA Cinemas
(Available at the sales counter of URBTIX Outlets and Cinema door sales, subject to availability)

5) The Citizen Grand Members: 10% discount for screenings at The Grand Cinema
(Available at the sales counter of URBTIX Outlets and Cinema door sales, subject to availability)

6) Staff of Hsin Chong Construction Group: 10% discount for regular price tickets
(Available at the sales counter of URBTIX Outlets only, subject to availability)

All the above discounts cannot be used in conjunction with any other discounts or offer. Please inform the box office of the discount you wish to enjoy at the time of booking.

Online Advance Booking (ExceptHKCEC Screenings)
1 March 10:00 – 13 March 22:00
www.hkiff.org.hk
  • Service Fee: HK$7 per ticket, up to a maximum of HK$23 per transaction. All service fees are non-refundable. Extra service fee will be charged for choosing registered mail or courier service. Surface mail is not available.
    (Remark: Tickets cannot be re-issued if they are posted wrongly, lost, stolen or destroyed)
  • Besides ticket mailing service, customers may choose to collect tickets at any of the Cityline’s Ticket Dispensing Machines or the sales counter at URBTIX Outlets  with the credit card used for transaction starting from the second day after the transaction.
  • Patrons from Mainland China may also choose to receive tickets by courier, with an additional charge of HK$60. Customer Service Hotline: (86) 400 678 0311.
URBTIX (Except HKCEC Screenings)
From 14 March 10:00 onwards

Online Booking:www.urbtix.hk
URBTIX Telephone Credit Card Booking:2111 5999

  • Service Fee: HK$7 per ticket, up to a maximum of HK$23 per transaction.
    Extra service fee will be charged for choosing registered mail. Surface mail is not available. All service fees are non-refundable.
  • Tickets booked within 7 days of screenings on the above services must be collected at any Cityline Ticket Dispensing Machines or the sales counter at URBTIX Outlets upon presentation of the credit card used for transaction.

Note: URBTIX outlets are NOT available at UA Cityplaza, The Grand Cinema and The Metroplex. Please collect your tickets at any Cityline Ticket Dispensing Machines or the sales counter at URBTIX Outlets BEFORE going to these screening venues.

Counter Booking:URBTIX outlets
All URBTIX outlets accept payment in cash, credit card (American Express, MasterCard, Diners Club and Visa) and China Union Pay Card (Hong Kong currency only).

  • For screenings at the UA Cinemas, The Grand Cinema and The Metroplex, tickets are available at the URBTIX outlets until 5:00pm one day before respective screenings, after which tickets will be available only at the box office of respective screening venues on the day of screening subject to availability.
  • For screenings at other venues, tickets are available at the URBTIX outlets until one hour before the screening, after which tickets will be sold only at the door.
  • There is no URBTIX counter sales at the Hong Kong Science Museum. The Door ticket counter opens 30 minutes before the screening. Limited tickets to non-sold out screenings will be available at the door, subject to availability (Cash Only).
HKIFF Screenings at Hong Kong Convention and Exhibition Centre (HKCEC)

From 1 March 10:00 through HK Ticketing

Regular Price:$65
Opening Film:$75

Online Booking:www.hkticketing.com
Telephone Booking:31 288 288
Customer Service Fee: HK$15 per ticket.
Collect tickets at any HK Ticketing outlet after the transaction, or request delivery by courier to a specific address with additional courier charge. All service fees are non-refundable.

Counter Booking: HK Ticketing Outlets
Service Fee: HK$8 per ticket. All HK Ticketing outlets accept cash and credit card (American Express, MasterCard and Visa).

(Only 40% discount to Elderly aged 60 or above, the Disabled, Full-time Students & CSSA Recipients, and 10% discount to Cine Fan Privilege will be offered. No other discounts are applicable.)

Stand-by Tickets for Sold-out Screenings

A limited number of stand-by tickets for sold-out screenings are on sale at HK Cultural Centre Grand Theatre and HK City Hall Theatre 30 minutes prior to the screening time at the respective screening venue. Seating is subject to availability after admission of VIP Pass holders and all ticket holders. Each person can purchase up to 2 stand-by tickets per transaction.

Seating and Queuing Arrangement

All tickets are sold on a first-come, first-served basis.
For screenings in HK Cultural Centre, seats are allocated in the following sequence: Stalls→Circle→Upper Circle. Please kindly note that due to the distance and viewing angles, Upper Circle seats are less satisfactory than those within Stalls and Circle.

Back-to-back Screenings: At HKCEC, HK Cultural Centre, HK City Hall and HK Science Museum, if you hold tickets to back-to-back screenings in the same venue, you may stay in the Waiting Area for the admission to subsequent screenings. In other venues, there is no such a special arrangement for back-to-back screenings in normal cases.

Redemption Points and Opening Hours of Festival Catalogue
24 Mar – 7 Apr

Exhibition Gallery 4/F, Administration Building of HK Cultural Centre
10 Salisbury Road, Tsim Sha Tsui, Kowloon
Hour:10:00 - 19:00

8 Apr – 31 May

The HKIFF Society Office
21/F, Millennium City 3, 370 Kwun Tong Road, Kowloon, Hong Kong
(Opposite to Ngau Tau Kok MTR Station)
Hour:
Mon – Fri 09:30 - 12:30; 14:00 - 17:30
Closed on Sat, Sun & Public Holidays

Refund and Programme Changes

At the time when this booking folder goes to print, most of the films have not been submitted to Office for Film, Newspaper and Article Administration. In case that a film is subsequently classified as Category III, refunds will be made to ticket holders under 18 years of age who buy tickets before the announcement.

Refund application forms are available at:

  1. HK Cultural Centre, HK City Hall, and the box offices of the screening venues.
  2. HKIFF Website www.hkiff.org.hk

Completed application forms and tickets should be returned by post to the Hong Kong International Film Festival Office (21/F, Millennium City 3, 370 Kwun Tong Road, Kowloon, Hong Kong) on or before 30 April 2014, with the subject “Refund Application” on envelope.  Refund cheques of the net amount of ticket will be sent to ticket holders by post (Handling Charges and other charges will not be refunded).

In case of unavoidable necessity, The Hong Kong International Film Festival reserves the right to alter programmes without prior notice. Programme updates will be announced on the Festival website www.hkiff.org.hk and at the screening venues. For alterations or cancellations of screenings, refund policies are the same as aforementioned. Ticket holders may also choose to attend a screening of a replacement film at the same time slot. Under no circumstances other than the cancellation or the alteration of programmes can tickets be refunded. Refunds applications are also not available for all completed screenings.

Terms and Conditions
  1. Maximum 40 tickets per transaction; 4 tickets per screening.
  2. One person per ticket regardless of age. Children under age of 6 will not be admitted to any screenings.
  3. HKIFFS is not responsible for any lost ticket. Tickets cannot be re-issued if posted wrongly, lost, stolen or destroyed.
  4. All tickets are non-refundable and non-exchangeable.
  5. All screenings offer free seating

All tickets are subject to the Purchase Policy of URBTIX, HK Ticketing & the venues.
URBTIX – Please refer to the Terms and Conditions at URBTIX outlets or www.urbtix.hk
HK Ticketing – Please refer to the Terms and Conditions at www.hkticketing.com